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CTI Products

 

Adaptive Diallers

 

The Adaptive Progressive Dialler increases the productivity of people who make outbound telephone calls. It also provides comprehensive management reporting, so that calling work can be better managed. By automating the process of dialling calls, users spend less time managing their “call lists” and more time talking to customers. With automation also comes reporting and with reporting comes management control.

The Adaptive Predictive Dialler increases the productivity of people who make outbound telephone calls to consumers. Consumers are often out when you call them. The Adaptive Predictive Dialler finds people who answer the phone, so your people spend more time talking and less time listening to ring tone.


Main features include:

  • Ability to import call lists from text files or SQL databases.

  • Ability to configure call result codes, wrap-up time and number of retries.

  • Support for multiple simultaneous campaigns and multiple call queues.

  • Support for multi-number dialling.

  • Choice of Progressive, Overdialling and Predictive dialling modes.

  • Comprehensive real-time and historical management reporting.

CTI Packages

Adaptive CTI
Adaptive Diallers
SmartConnect